CC-0386 - New Zealand - Call Centre Services - Deadline January 31,2013

RFP ID: CC-0386
Government Authority located in New Zealand; looking for expert vendor for Call Centre Services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide Call Centre Services to 0800 numbers and any other phone numbers of Government Authority.
(2) Contract period shall be for one (1) year.
(3) Call volume: 60,000 – 65,000 and 10,000 – 12,000 annually
(4) Vendor should receive calls for general enquiries and hotline.
(5) Vendor should provide these services 24/7.
[C] Work Performance:
Performance of the work will be offsite. Vendor needs to carry work in their office location.
[D] Eligibility:
- Onshore (New Zealand Only)