Posted Date : May 31,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : WD-7437
Government Authority located; New Zealand based organization looking for expert vendor for SQL and SharePoint Support Services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide SQL and SharePoint Support Services to provide maintenance and support for both our SQL servers and SharePoint environments.
- SQL server instances
- Automated monitoring: provide an automated monitoring framework for critical SQL Server
functions.
- Event and incident monitoring: proactively monitor the SQL server instances, identifying
issues.
- Event and incident resolution: addressing issues and instances on the SQL server instances.
You will have primary responsibility for resolving critical issues on the in-scope server environments.
- Patch management: maintain a patching plan, installing patches as agreed in advance with the Office.
- Regular reporting on:
o Actual performance against agreed reasonable performance expectations;
o Any issues or incidents experienced; and
o The patch status, health and performance of the in-scope instances.
- SharePoint- A small number of Office staff will have authorisation to log calls with the service desk. The nature of these calls may include:
- Supporting the Office with projects beyond the expertise of in-house staff
- Providing expert advice and guidance on SharePoint matters
- Assisting the Office to address issues, events, incidents and problems as required.
(2) All questions must be submitted no later than June 21, 2019.
[C] Eligibility:
- Onshore (New Zealand Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: June 28,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : WD-7437
Government Authority located; New Zealand based organization looking for expert vendor for SQL and SharePoint Support Services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide SQL and SharePoint Support Services to provide maintenance and support for both our SQL servers and SharePoint environments.
- SQL server instances
- Automated monitoring: provide an automated monitoring framework for critical SQL Server
functions.
- Event and incident monitoring: proactively monitor the SQL server instances, identifying
issues.
- Event and incident resolution: addressing issues and instances on the SQL server instances.
You will have primary responsibility for resolving critical issues on the in-scope server environments.
- Patch management: maintain a patching plan, installing patches as agreed in advance with the Office.
- Regular reporting on:
o Actual performance against agreed reasonable performance expectations;
o Any issues or incidents experienced; and
o The patch status, health and performance of the in-scope instances.
- SharePoint- A small number of Office staff will have authorisation to log calls with the service desk. The nature of these calls may include:
- Supporting the Office with projects beyond the expertise of in-house staff
- Providing expert advice and guidance on SharePoint matters
- Assisting the Office to address issues, events, incidents and problems as required.
(2) All questions must be submitted no later than June 21, 2019.
[C] Eligibility:
- Onshore (New Zealand Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: June 28,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$